Bad service

I had a review about unknown debit and complaining about the R40 for each reversal that I had to pay for debit orders I don't know and amount of R 161 was credited thank you for that how ever what doesn't make sense is that my current balance is R361, I had R298 and there was a deposit of R100 in my account plus your R161 that doesn't add up to R361 I tried calling the call centre on ********** 043 and spoke to Noluthando my airtime was running out I asked her to phone me back how ever she refused. What kind of customer service does Capitec have?