NL
Nita L
1 reviews | Active since Jun 2015
17 Sept 2015, 14:59
Bad Service
I have a vehicle that is on HP with Capitec and I have now twice requested a settlement letter and to date have not received one. Could it really take this long to calculate and supply a settlement letter? Very quick to phone and demand payment in ADVANCE, but for queries and your own comfort it doesn't look like they really have time for the client. And guess what, my account isn't even arrears but in credit.
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Capitec Bank's replyOfficial
18 Sept 2015, 08:22Hello NitaLombaardYaWh,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply18 Sept 2015, 08:22
Official
Hello NitaLombaardYaWh,
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank