Bad service

I'm so sad I have been going up and down at this bank I wanted to open my child an acc they telling me about proof of residence I told them i don't have it coz I don't have any accounts I only have it with them coz I bank with them ...then they say i must bring my pay silp I tell them my pay slip doesn't have my home address now at Carlton center they said i must bring my tax certificate I gave them then the manager said no he doesnt want this one ...so i really don't no what to do to open my baby an acc so that means CAPITEC doesnt want to help coz I can't do frud while my salary is getting into my capitec acc so I guess I'l go to another bank .