Bad Service

I went to Orange Farm Eyethu Mall next to Shoprite, I'm giving this description because they are two branches in one mall. I went there to do a card but I was with my wife and my son. My son is 1year six months, so he pushed my ID under the seat we were sitting on as we were waiting, in fact we waited for too long so when they eventually called us is when we were actually looking for the ID. The guy (consultant) shame was able to help us look, and he was able to assist with the card even though the card was still trapped. He then said he will look for it and call me.. I went there the following day, he said he needed some tools to dismentle the chair but he will call me. I went there in a week and found him off sick so I asked for the branch manager who gave me a lot of attitude, and said to me that he will talk to him when he's back (now I have an individual issue instead of a Capitec issue). She never called me to update me or to give me some information on the issue as a branch manager. I went there today now she tells me of internal processes but can't tell me when they will conclude, I must say that she gave me a lot of attitude. Can you imagine Leaving without an ID? My life is just stuck.