Bad service

Item: Capitec Bank
Rating: 2
Author: Rosina M

Their advertised operating hours are incorrect. The branch opens 30 minutes later on Wednesdays yet this is not communicated. Not communicating the correct hours causes unnecessary inconveniences.

What irritated me was that when I called the call centre to find out why the branch was not opened yet they had to verify that I am client first which is irrelevant in this instance. And then the agent was unapologetic about the bank communication incorrect times.

Helpful (0)

Replies (2)

Rosina M's updateReviewer Update

06 Jun 2018, 08:38

Reporting this to the bank agent didn't help either. She insisted that there was a sign on the door which wasn't true or I wouldn't have called the call centre

Rosina M's update06 Jun 2018, 08:38

Reviewer Update

Reporting this to the bank agent didn't help either. She insisted that there was a sign on the door which wasn't true or I wouldn't have called the call centre

Capitec Bank's replyOfficial

06 Jun 2018, 11:54

I acknowledge your posting, and have referred it to Mziwa Mbedu for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply06 Jun 2018, 11:54

Official

I acknowledge your posting, and have referred it to Mziwa Mbedu for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank