Bad service

So Capitec bank boom street in Rustenburg is opening accounts due to wealth? So I took my brother who her mother just passed away who again was banking at Capitec to open a new account only for the consultant to tell me that I can't open an account mainly because the proof of address that I have does not have any transaction that they want so are you guys requiring proof of address in terms of address or now you want to see how much you earn in order for you guys to be able to open accounts for us I feel victimized and my brother as well mainly because you guys were unable to help me the branch manager there Moipone kgotego did not even bother to come tell me herself since well the consultant went to ask for permission from her to open my account but she stayed there and refused an account for me the level of service on that branch is very poor consultant were just sitting there chatting on their phones for personal reasons or just sitting there looking like they're not doing anything and she was sitting at the back doing nothing about it there is no customer service in that branch there is no urgency and most of all the branch manager did not take any initiative to come explain to me exactly why I'm not allowed to open an account yet I have a proof of address I am very disappointed in this bank very disappointed.