Bad service

Item: Capitec Bank
Rating: 1
Author: Gustav U

It's makes me so sad when the bank you back with has shut service like this been trying to get hold of capitec forex. If this was the 1st time then I would understand, but no it's everytime I try to get hold of them. It's time to change banks.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

03 May 2018, 14:24

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply03 May 2018, 14:24

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Wendy Mbelekane will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Gustav U's updateReviewer Update

03 May 2018, 14:40

I have spend over R80 of airtime trying to get hold of you guys, the phone will wring and no awnser, I have tried about 9 times Andy every time I've spend about 10min and more awaiting for someone to awnser. And then it will still take another 5 working days to get into this? I can not allow low service and poor quality like this to work with my money.

Gustav U's update03 May 2018, 14:40

Reviewer Update

Capitec Bank's replyOfficial

03 May 2018, 16:41

Good day Mr Steenkamp

As discussed via telephone, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

Capitec Bank's reply03 May 2018, 16:41