Bad Service

I Phone Capitec Customer Care Last Week I bought Airtime Via The Capitec Bank For R25 But Iv Never Recieve Any F eedback When Iphone The Call Center Twice They Keep On Promising Me Query Will Be Resolve Within 4hrs Im Actually Disgusted And Angry At The Sam Time I Need My Airtime Its Shows On The App And The Statement That Money Was Deducted Iphone Cellc They Confirm That There Was No Airtime Loaded The Number That I was Loading Airtime To Is ********** 903 And ThiS Was The First Of April