BAD SERVICE

I was SHOCKED when I went to Capitec - President Square in Krugersdorp on Saturday when I was stopped at the DOOR NO LESS, asked what i wanted to do and even before i entered the bank I had to show my ID and proof of residence. The MAN that was at the door did not even ask who the account was for. (which by the way was for my 19 year old daughter). he disregarded her and asked for MY id and went to the back to "scan"it. My ID is old and when he came back said - this won't do - its damaged - we can't help you. PLEASE NOTE the Account was not for ME BUT FOR MY DAUGHTER - WHO HAS A VALID ID - BUT HE NEVER EVEN ACKNOWLEDGED HER AND ASKED WHO THE ACCOUNT WAS FOR.

I AM AN CAPITEC CLIENT AND NEVER EVER DID I FEEL SO UNWELCOME! YOU ARE FAST LOSING A CLIENT (OR CLIENTS) IF THIS IS HOW YOU TREAT NEW PERSPECTIVE CLIENTS!

WHAT ARE YOU GOING TO DO ABOUT THIS???

Anele Stanford