Bad Service!

I wish i could rate Capitec less than 1 start, i app**** online for a credit card, got a phone call stating that my loan is approved, told the lady i dont want a loan i want a credit card - she told me that i need to go to my nearest capitec bank with my ID as i do qualify for a credit card... i repeatedly asked her what i need to take with and she said because i am already banking with capitec that i only need to take my ID, being on the farm 55km from the nearest capitec bank Booked off from work due to injuries i decided to go to the bank - when i eventually got to the bank with my ID i was told that they need payslips and proof of address, i told the lady that i spoke to the consultant over the phone and she told me 4 times that i only need to take my ID - she just looked at me and said "im sure she made a mistake because i cant believe you" ***!! Sure she made a mistake and that im lying to her??? Im done with capitec bank - Closing my account -