HO
Hendrik O

1 reviews | Active since Aug 2015

18 Jan 2018, 07:45

Bad service

I am a Capitec Bank client since 2013. I went through badpatches sinces then and there service were still excellent. I even had credit with them. I was still paying of my credit when Capitec suddenly said that they can not give me any credit! Not even if I can pay it back at the end of the same month. I just want to say do not worry Capitec I did have much better service from Wonga Finance then you. They render a much more proffesional service then Capitec and lower interest!!

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Replies (2)
Capitec Bank
Capitec Bank's reply18 Jan 2018, 08:46
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply18 Jan 2018, 17:35
Official

Hi Hendrik

Thank you for bringing hour matter to our attention.

As discussed with you telephonicaly, I've provide you with clear and transparent insight after liaising with internal department. We trust in future that your situation will change and that you will meet the criteria.

Kind regards

Donorique (Complaints Department)

Best regards,