sH
stephanie H

1 reviews | Active since Oct 2016

08 Jan 2018, 16:36

BAD SERVICE

TO WHOM IT MAY CONCERN Extremely upset with capitec they have their own little rules , the staff think they are managers

on Saturday i went to open an account and to do a salary switch , i was then offered a credit facility , the consultant scanned my documents then said she will call me on mon to come in and sign , now she tells me because she cannot see the no on yellow pages , i went to my manager and he even mailed a company letter to them, thats not good enough for them

then the consultant tells me to try another branch , they will assist you

actually re thinking of switching my salary to this bank

regards Stephanie

0
Replies (5)
sH
stephanie H's update09 Jan 2018, 10:35
Reviewer Update
still no response from capitec bank
Capitec Bank
Capitec Bank's reply09 Jan 2018, 11:31
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply09 Jan 2018, 17:17
Official

Good day Mrs Harilall

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

sH
stephanie H's update10 Jan 2018, 12:40
Reviewer Update
NO UNFORTUNATELY
sH
stephanie H's update10 Jan 2018, 12:43
Reviewer Update
EXTREMELY ANNOYED WITH CAPITEC , I REALLY AM CONSIDERING CLOSING THIS ACCOUNT