bad service

i was schemed i transfer the money from capitec account to another capitec back account in order of apllying a loan only to find out out that was a persona account from some one using a capitec bank account, i went to Capitec bank to let them know what happened on my account if they can assist me, and i did not get help that was 2 month ago later that month i found out that my bank account was frozen i had to run around going from one capitec bank to another asking them to unfreeze my account eventual i was help after several visits, when i called call center they giving me difference stories, i wanted to go open an account at another bank and i was told that capitec state a had a ***** in my account and so capitec has to remove that flag on my name so they can open an account for me, i called capitec bank last week Friday spoke to a call center agent she said she will send email to the forensics to uplift the flag on my bank account, till today its not been done, i called today and spoke to another call center agent about that she now telling me i should come with an affidavit, when i ask her why did the lady i spoke with on Friday did not say that i should come with the affidavit she said she don't know, i work 8 to 4 every day i don't have time to run around try to fix capitec mess, i need this mess to be fixed , capitec is unprofessional .