cZ
colete Z

1 reviews | Active since Feb 2010

11 Dec 2017, 11:17

Bad service

Noorwood capitec replaced my card on the 04/ 09/ 2017 it's not working and the lady works at help desk and the reference ********** 4 ... when I go back they give excuses

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Dec 2017, 11:49
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply11 Dec 2017, 17:46
Official

Hi Mr Zulu

Thank you for bringing your matte to our attention.

Kindly be advised, that taking into consideration all factors into consideration, we have made the decision to resolve the matter in your favour.

Kind regards

Donorique (Complaint Management)

Best regards,