Bad service

Hello, on 22nd of November i withdrew money at Nedbank ATM at park station using my capiec card and i couldn't get the money due technical error ,so i went in capitec branch same park station the lady assisted by logging a call she also gave me an incident number. I waited no feedback was given to me,on monday 4th of December i called in to check how far is the investigation going i spoke to Angel Zulu she told me no call was logged from the beginning she assisted me by logging a AGAIN she then said i must on wensday to get feed back but wen I call today i spoke to some guy his name is Lungile he told me that he doesn't see anything Angel will call me. I'm not happy with the service I got i have been with for a long time i have never experience such bad service. I WANT My MONEY PLEASE