Bad Service

I would like to escalate the matter regarding a bad service that I have received from a girl in the Call Centre on the 02 December 2017 around 12:00. She was very rude and not sympathetic at all. She transferred the call to a department without even explaining what I will need to have to be assisted as I have also explained to her that I am calling from my cellphone. Capitec was experiencing high call volumes which is not my fault as the customer as they should be someone within reasonable time to be able to assist. 80/20 rule in Call Centres unless Capitec has a different philosophy.

I was at Westgate Mall ATM whereby I made two separate deposits due to limitation of notes that the ATM can take. However the ATM did not read or calculate the correct amount. I then resorted to calling the Call Centre whereby I had the outrageous ,unacceptable , horrifying service from the opening of the call ;one could tell this was going to be a rather frustrating call. As if it was not frustrating enough to have lost r2100.00 from the ATM to also get such service. All I can say it is rather disappointing and stressful to have to deal with such during these difficult times.

I made a decision to move from FNB to Capitec due high costs involved with having their account however their service is the best. Which is value for money to get a great service rather then getting through to an *********** personnel. It is rather sad as after all this Bad service I have received from this girl , at maponya mall branch the stuff the is great. From when I entered the branch to their wellness to assist. Really appreciate the service. Dankie Ladies at Maponya mall branch.

My issue was then escalated professionally with every step of the way explained to me by the lady at maponya mall branch. Thank you so much, stuff like that are needed. Case No. ********** 6 CaseNo ********** 4.