Bad Service

I am so agree with the so call my bank(Capitec bank and the call center)…I called in yesterday advising them with my problem. The advisor by the name of Patricia she assisted me but she did not come with the solution , I then asked her to call her Team leader (Collie) and she also did not help me and I called again a call was picked up by Siya ,he told me that my query was not escalated ,then I told him to call (Collie) . she was a no help at all…now it is 9 h 54 I haven’t receive a call from their investigating DEP. i am really in need to know what happen to my money ,as there was no withdrawal that happened on the 27th ,yes I do get the point of the feedback from the above mentioned agents …but I needs to know how did my money was with drown from my account is I thought that if I am using the bank my money will be secured, but not at Capitec Bank. Should I stay banking with them or should I go to the BANKS that are really sure that what they do they are doing it for BEST INTEREST OF CLIENTS AND TREATING CUSTOMERS FAIRLY.(Call-REF ********** 7)-Turnaround time service for investigating DEP it should really be improved….