Bad service

Hi About a two months ago I had a problem with my capitec card saying there is a chip malfunction, that was after I had the card for two years, I then went in to get another card and I needed to pay R55 (fare enough) I then got my new card, and now the card is doing the same also saying chip melfuntion, after about 2 months, I went to capitec in Springs Selcourt and a lady with the name of Aliceson helped me, I told her whats my problem and that I got that card two months ago and its giving me the same problem, They advised me that I needed to pay the R55 again for a new card and I told then that I did two months ago and it's not my fault the card does not want to work, they said they cant help me if I don't pay the R55 so I ended up that I have to pay the R55 just so that I will be able to draw money!! The lady at one stage looked at the "Manager" standing just around the corner staring at him and smirking as if it was a big joke me not wanting to pay the R55!! That was the badest service i got from capitec yet!