NP
Nelson P

1 reviews | Active since Jan 2012

20 Oct 2017, 09:44

Bad Service

On Wednesday 18th October 2017, i went to Capitec Bank at Soshanguve Crossing, i was depositing money, then the lady at the door gave me a number waited till my number was called to the counter, i was helped by the lady named Emmeldah, i deposited to the first account then second account, i was still at the counter then she called the next customer i told her nicely that am still at the counter putting back some of the money back into my wallet, she rolled up her eyes then i asked her is there anything wrong the she walked away from me and laughed. i looked like a fool for a moment, luckily i saw her name. i was not happy with the service i got from capitec as a bank, i thought u you take your staff members for customer service training but seems like you them to give us attitude now. i would be glad if this matter can be looked into, because you find am not the only person laying this complain about your staff member or else tell us nicely to go join other bank. Kind Regards Unhappy Client

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Nov 2017, 09:12
Official

Good day

Please accept our sincere apologies for the delay as we have experienced some technical difficulties.

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Syndora Smith will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank