Bad service

Im not happy with capitec bank olievenhoutbosch staff.. my 2 lil brothers went to open accounts at capitec bank.. the had proof of residents.. that was signed by our community councillor.is more like affidavit.. because the don't have accounts statements.. there were sent back home .. because they gave them resident capitec form to be signed by address owner and attached statement.. I went to the internet cafe to print the first page because it has address and guess what they said .. th want the policy numbers.. mean I had 5 pdf pages.. the 4th page has the policy number. when i ask them should i print the whole 5 pages statement the refused ..3 or 4 ladies sitting down giving me attitude that I don't know English.laughing at me. I'm so ****ed with that service I received from them . Why Standard bank was able to open accounts with that proof of resident. Capitec bank olievenhoutbosch plaza branch staff is treating us like ******* .. is not the fisrt time . But I'm sick and tired about this ..where there is a black managements .. is always bad service.. fix that