bad service.

Hi!

My name is Mveliso Ntlemeza id# ********** 685083. Please help me out. I was at the Lakeside Mall Branch in Benoni on the 03-10-2017@about 17:45. I got helped by a consultant she was very clean, neat, no name tag, no smile, chewing a gum. I had no problem with all that. But I started getting irritated with her when everything she was doing was done with no patience. First of all I don't get time off from work to sort out my banking issues, therefore this day was very ideal for me to sort out whatever small issues I have with my bank. Least of them all I did not expect to be helped by a consultant with no patience whatsoever, chewing a gum in front of my face. I have been dealing with Lakeside mall Capitec for a very long time and the environment, and guys there are very friendly. But with this experience I got From Matshepo terminal7 was very unnecessary, complete rudimentaty at it's best. I walked out there very upset with her service because it was too much for her to help me sort out my last problem which was Capitec app on my phone. She actually called in another number while she was busy helping me. "With an attitude, she said to me, I should tell her everything I want because she's got other people waiting. "When i looked, there were about 3 terminals open with no clients, no pressure at all. I mean what source of ridicule is that. Please help. M.Ntlemeza ********** 302. This type of behavior needs to be adressed and dealt with accordingly.

Thank you.