KM
Kirstie M

1 reviews | Active since Nov 2012

29 Sept 2017, 14:24

Bad service

So i transfered money to the wrong account. I then phoned capitec call centre to assist immediately which the lady i spoke to me couldnt assist. Told me i must contact the person. Please tell me then whats the point of having an account with you guys if you cant assist with most stuff via call centre. I then called again to assist with my online shopping code and again couldnt be assisted only in store

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Oct 2017, 08:18
Official

I acknowledge your posting, and have referred it to Nwabisa Tom for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply03 Oct 2017, 16:35
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Nwabisa Tom

Complaint Management

Capitec Bank