Bad service

My debit order bounced even thou there were funds in my account. I was given two no 0 ********** 7719 by Zama from capitec. She confirmed that my debit order was supposed to go through ref no: ********** 2 I called the numbers she gave me for Capitec complaints dept, spoke to a guy who told me that im in the wrong dept and said I must call 0 ********** 18, explained my situation again and the lady I spoke to said it's a wrong number and she provides another number. Is there someone at Capitec who can help me. I'm tired of going from pillar to post. WHAT HAPPENED TO MY DEBIT ORDER?????