Bad service

Good Day

I am very disappointed with your process, I have given centurion consultant by the name of Nthabiseng my salary cheque and my payslip to deposit into my account ********** 050 MN MASILO and she assured me that the money will be available immediately 4 hrs later my money still not in, I went to another nearest branch which is Blaauw Village and Nathi called call centre which they have advised him that money will be in after 3 hrs he said I must come back to check. Then I called the Branch Manager Ida who confirmed that the process takes immediately, then nathi was lying to me the manager Ida called centurion branch and spoke to Nthabiseng again which she said she has an email from cheque dept and they are unable to get hold of my employer that why the process is delaying, only then when Ida called Nthabiseng gave feedback other I would have waited for a cash cheque to be cleared in 14 days. I then went back to centurion branch to get my cheque revised as I wasn't going to wait for a cash cheque to be cleared in 14 days because of rediciulus service and lack of information from capitec tellers, got there and ask your Nthabiseng to revise it, it took her 30 to do so, basically I spent my whole day at two capitec branches without any assistance. Took my cheque and went to Standard Bank to cash it, which was done within 10 minutes and even employment confirmation was done. What suprises me is what was your cheque dept doing that they couldn't get hold of my employer, Standard bank did it in a minute. I AM VERY DISAPPOINTED THAT NATHI WAS LYING TO ME ABOUT ME WAITING FOR 3 HRS BEFORE MY CHEQUE WOULD BE CLEARED AND FOR NTHABISENG TO LET ME ONLY WHEN WE CALLED HER THAT MY CHEQUE WILL BE CLEARED IN 14 DAYS BECAUSE THEY ARE UNABLE TO GET HOLD OF MY EMPLOYER.. Nonsense. They need training! Thanks to Standard bank, maybe you should learn from them on their professional services they provide to clients.