Bad service

I did a transfer from my account which I thought was a cash send to checkers. But the option I selected went to a Cel phone number that is linked to capitec. After numerous calls... Wasted airtime and petrol and being told the matter is resolved... The money transfered is still not reflecting in recipient bank account. I tried to send an email to the customer service department as I have no more airtime and still no call back.

Im dissapointed as I always promoted Capitec as their fees are good... But really this is a let down!