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Phindile M
1 reviews | Active since Oct 2020
15 Oct 2020, 10:44
Bad service
Good Day. I would like to lodge a complaint against Capitec bank. There has been money out of my account that I don't know of and haven't authorized. Send them a mail and was told that they will attend to the matter within 24 to 48 hours. It has been a week now and still no feedback. I followed up with the incident but the person appointed to assist (Candice) wasn't available
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Replies (2)
Capitec Bank's replyOfficial
15 Oct 2020, 12:46I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply15 Oct 2020, 12:46
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
21 Oct 2020, 13:59Good day Phindile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply21 Oct 2020, 13:59
Official
Good day Phindile
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank