JK
Jeffrey K

1 reviews | Active since Sept 2011

04 Aug 2015, 18:09

Bad service

I visited Capitec bank Bellairs Mall.... I was met at the door by Cami. I told her that I wanted to change my debit order date. She didn't even give me a ticket, she told me to sit down and took my paperwork..She then took my salary slip and bank statements to another lady who had a customer at her desk... Cami,the other lady and the customer began looking at my salary slip and discussing it.... They then left my paperwork aside and continued with the customer....I was not even called to the tellers desk, I was left to sit on the waiting seat's, while they had a conversation amoung the 3 of them.... I then called cami and told her that I did not feel comfortable with the way they treated me. I told her that it was unprofessional to leave my paperwork where the other customers were allowed to see it and discuss it..<br> The whole time at capitec I was made to feel un-welcomed and that I was a burdening cami and her assistant... I have bank accounts with other banks and have never felt the way capitec has made me feel..... I feel capitec should put more focus on training their staff on customer service and SOP's... I was still sent away without getting help.

0
Replies (1)
Capitec Bank
Capitec Bank's reply05 Aug 2015, 11:39
Official
Hello Jeffreykemp,

Please accept our apologies for the poor service experience you had!

Nazeemah de Vries will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Complaint Management
Capitec Bank