SH
Siphiwe H
1 reviews | Active since Jun 2021
01 Jun 2021, 01:45
Bad service
Poor service and employees arrogancy
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
01 Jun 2021, 07:15Good day Siphiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply01 Jun 2021, 07:15
Official
Good day Siphiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
SH
Siphiwe H's updateReviewer Update
01 Jun 2021, 07:24Mr Fourie
Good evening. I am writing to you out of frustrations and dismay. On the 18 May 2021 I reported at Dundee branch the passing away of my daughter Lindiwe Amanda Hlatshwayo (May Her soul rest in eternal peace), date of birth 1984-04-12 to Ms Makhosazane Msimango. I have them all the documents that they requested from the copy of her id book, copy of her death certificate and I needed the bank statement to wind off her estate.
Makhosazane Msimango from the branch could not commit any timeline frame as by when I can get the bank statement and she she referred me to Denise who is the branch supervisor. Denise committed that I will get the statement between 5- 7 working days. We agreed that by the 27 May 2021 the statement will be available. I said I will give them an extra day if the 27 cannot be met and I will check on the 28. I did not check on the 28 because I was in Capetown. I went to the branch on the 31 May 2021 at 14:55.
I was pushed from pillar to post by Makhosazane, Denise and Minnie whom I was told she is at Ladysmith. I was at the branch till the branch closed. I wasted the good half a day literally waiting and doing nothing. I never seen in my entire corporate world experience such a bad service, arrogance, don’t care attitude, don’t take deceased request seriously and no customer centricity. To the staff they accepted that this is common practice and some clients wait for months up to a year. I am not sure if you are aware of this banks inefficiencies.
I have to wrap up my daughters estate through the Masters office and this is the service I am getting. Why the branch staff cannot print the statement like any other major banks like the ABSA, FNB, Std bank and Nedbank. From this four major banks you get the deceased client statement over the counter and for me that is efficient and excellent customer service.
Please assist as I need this statement.
Hope to hear from you by 08:00 tomorrow.
Siphiwe***
Good evening. I am writing to you out of frustrations and dismay. On the 18 May 2021 I reported at Dundee branch the passing away of my daughter Lindiwe Amanda Hlatshwayo (May Her soul rest in eternal peace), date of birth 1984-04-12 to Ms Makhosazane Msimango. I have them all the documents that they requested from the copy of her id book, copy of her death certificate and I needed the bank statement to wind off her estate.
Makhosazane Msimango from the branch could not commit any timeline frame as by when I can get the bank statement and she she referred me to Denise who is the branch supervisor. Denise committed that I will get the statement between 5- 7 working days. We agreed that by the 27 May 2021 the statement will be available. I said I will give them an extra day if the 27 cannot be met and I will check on the 28. I did not check on the 28 because I was in Capetown. I went to the branch on the 31 May 2021 at 14:55.
I was pushed from pillar to post by Makhosazane, Denise and Minnie whom I was told she is at Ladysmith. I was at the branch till the branch closed. I wasted the good half a day literally waiting and doing nothing. I never seen in my entire corporate world experience such a bad service, arrogance, don’t care attitude, don’t take deceased request seriously and no customer centricity. To the staff they accepted that this is common practice and some clients wait for months up to a year. I am not sure if you are aware of this banks inefficiencies.
I have to wrap up my daughters estate through the Masters office and this is the service I am getting. Why the branch staff cannot print the statement like any other major banks like the ABSA, FNB, Std bank and Nedbank. From this four major banks you get the deceased client statement over the counter and for me that is efficient and excellent customer service.
Please assist as I need this statement.
Hope to hear from you by 08:00 tomorrow.
Siphiwe***
SH
Siphiwe H's update01 Jun 2021, 07:24
Reviewer Update
Mr Fourie
Good evening. I am writing to you out of frustrations and dismay. On the 18 May 2021 I reported at Dundee branch the passing away of my daughter Lindiwe Amanda Hlatshwayo (May Her soul rest in eternal peace), date of birth 1984-04-12 to Ms Makhosazane Msimango. I have them all the documents that they requested from the copy of her id book, copy of her death certificate and I needed the bank statement to wind off her estate.
Makhosazane Msimango from the branch could not commit any timeline frame as by when I can get the bank statement and she she referred me to Denise who is the branch supervisor. Denise committed that I will get the statement between 5- 7 working days. We agreed that by the 27 May 2021 the statement will be available. I said I will give them an extra day if the 27 cannot be met and I will check on the 28. I did not check on the 28 because I was in Capetown. I went to the branch on the 31 May 2021 at 14:55.
I was pushed from pillar to post by Makhosazane, Denise and Minnie whom I was told she is at Ladysmith. I was at the branch till the branch closed. I wasted the good half a day literally waiting and doing nothing. I never seen in my entire corporate world experience such a bad service, arrogance, don’t care attitude, don’t take deceased request seriously and no customer centricity. To the staff they accepted that this is common practice and some clients wait for months up to a year. I am not sure if you are aware of this banks inefficiencies.
I have to wrap up my daughters estate through the Masters office and this is the service I am getting. Why the branch staff cannot print the statement like any other major banks like the ABSA, FNB, Std bank and Nedbank. From this four major banks you get the deceased client statement over the counter and for me that is efficient and excellent customer service.
Please assist as I need this statement.
Hope to hear from you by 08:00 tomorrow.
Siphiwe***
Good evening. I am writing to you out of frustrations and dismay. On the 18 May 2021 I reported at Dundee branch the passing away of my daughter Lindiwe Amanda Hlatshwayo (May Her soul rest in eternal peace), date of birth 1984-04-12 to Ms Makhosazane Msimango. I have them all the documents that they requested from the copy of her id book, copy of her death certificate and I needed the bank statement to wind off her estate.
Makhosazane Msimango from the branch could not commit any timeline frame as by when I can get the bank statement and she she referred me to Denise who is the branch supervisor. Denise committed that I will get the statement between 5- 7 working days. We agreed that by the 27 May 2021 the statement will be available. I said I will give them an extra day if the 27 cannot be met and I will check on the 28. I did not check on the 28 because I was in Capetown. I went to the branch on the 31 May 2021 at 14:55.
I was pushed from pillar to post by Makhosazane, Denise and Minnie whom I was told she is at Ladysmith. I was at the branch till the branch closed. I wasted the good half a day literally waiting and doing nothing. I never seen in my entire corporate world experience such a bad service, arrogance, don’t care attitude, don’t take deceased request seriously and no customer centricity. To the staff they accepted that this is common practice and some clients wait for months up to a year. I am not sure if you are aware of this banks inefficiencies.
I have to wrap up my daughters estate through the Masters office and this is the service I am getting. Why the branch staff cannot print the statement like any other major banks like the ABSA, FNB, Std bank and Nedbank. From this four major banks you get the deceased client statement over the counter and for me that is efficient and excellent customer service.
Please assist as I need this statement.
Hope to hear from you by 08:00 tomorrow.
Siphiwe***