Bad service

I have literally been taken from pillar to post. An error made from the bank which they just cannot fix. Is your staff provided the correct training? I took off from work to be at a Capitec branch on more than one occassion, sent various emails, called the call center "insurance and credit division" and yet this enquiry is unresolved. Who can assist me? Insurance says credit and verse vice. I paid my first installment November 2019. I accepted the payment break in April 2020 which ended in June 2020 "3 months only" . I resumed payment in July 2020 and never missed another payment. My balance and term does not reflect what I paid to date. In actual fact my balance and term remains the same even after paying each month. I want this resolved I have been querying this for months with no resolution. Capitec Bank is literally affecting my affordability for credit in general. Fact is when I apply for credit I receive great service but with the above service is pathetic.