BAD SERVICE

I had a loan with Capitec Bank my account was handed over to same collection company, I paid my account up to date and received a paid up later I lost that paid up letter and on their system my current status is handed over even thou I paid three years ago, I went to Naledi mall branch for assistance but I was told to contact the head office, this handed over status is affecting my crediting rating. <br> <br> Capitec please up date your systems don't wait for customers to query before acting.