bad service

i would like to complain about Bonita a consultant who i spoke to i wanted to report that someone has stole money on my account the amount taken out of my account is R9725.44 in total she dropped the line on me before i could even say i need to speak to her team leader because i was sleeping when that money was withdrawn i called on Monday 06/07/2015 around 01h30 am, i still had airtime on my phone i called from *** i called again and spoke to Zaina she assisted me perfectly and she told me that this amount was withdrawn from overseas that proves that i didnot withdraw that money and i never went to overseas in my life i need my money back Zaina told me that the investigation will take 14 days and i will be contacted i wont let this rest until i get my money i hope this will be resolved the reference Number Zaina gave me are: ***3 and <br> ***3