Bad service

Went to Capitec Bank Saveways to exchange my old card to the new card, I was told that the new card is problematic by the consultant that it's a waste of time to change my old card and sh had a bad attitude towards me, secondly I don't even know her name, she didn't introduce herself and she was not wearing her name tag, Bad service, bad attitude, bad sales experience. When she says the new card is a waste of time, should I move to another bank, is that what she is saying?