Bad service

This is total disturbing for me, My mom is a Capitec account holder and last week she made a cell phone transfer of R3000 to a wrong number, she later picked up that, the number she sent to its wrong and she went to the Capitec bank to report the incident and she was informed that, the money is still there in the account, they will stop the account so that the account holder can not use the money and do investigations and it will take up to 7days.<br> <br> There was not feedback from Capitec and she went to follow up on the progress on Monday and she was informed to wait until they call her, till today which 7days later there is still no communication when she went to enquire she was informed that, they can not get hold of the person the money is sent to and they will nolonger assist her, she will have to locate the person her self.<br> The issue here is that, the number which recieved the money is no longer working ( always on voice mail), the bank refuse to give her other details of the client and they will nolonger do any thing from their side.<br> <br> Question is then what happens to the money in the bank since they can not locate the person. I have a feeling capitec will own to the money