BM
Bongani M

1 reviews | Active since Apr 2017

08 Apr 2017, 19:48

Bad service

<p>I'm very disappointed in Capitec I've recharged with R100 it didn't reflect I called my service provider they told me the airtime is not reflecting I called Capitec and was told the money is out of my account I went back called my service provider where I was fighting for 50 minutes and they told me the fault is not with them paying with them but with Capitec... I then called Capitec and was told I can only get assistance in 24 hours it could be sooner I did tell Emma I can't wait so long because I need the airtime she told me "You not listening" imagine the nerve I requested to speak to a team leader who clearly didn't want to assist me and I must say Alfred is very unhelpful do u think I bought R100 airtime for fun ? I obviously need it I can't wait for 24 hours my reference number Good day Your Capitec Ref no is: ********** 8<br />Regards Capitec Bank I need assistance now...</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Apr 2017, 08:37
Official

I acknowledge your posting, and have referred it to Pheliwe Baartman for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply10 Apr 2017, 11:52
Official

Good day

As discussed telephonically, I trust that your issue is now resolved.

Pheliwe Baartman

Complaint Management

Capitec Bank