Bad service

<p>My mom passed away on 8 March 2017, on 22 March we went to the Magistrate office in Mokopane to get the necessary forms completed and took it to Capitec in Mokopane as we need my mother’s bank statements. There is no estate and we need to register a no-estate, and there is also some money in her account (not much) and we need the statement to withdraw the money and to close the account. Now according to Capitec they need permission from head office before they can give the statements, now my question is how long can it take to get the permission and give us the statements? We want to finalize this situation and close all unnecessary accounts which are taking forever (and probably money!) now and we are still waiting for feedback from them. Although there is not a lot of money in the account, it is my opinion that this is not Capitec's money and we need to close account and finalize the no estate. So please can they start to give better customer service! </p> <p> </p>