BAD service

<p>went to a capitec yesterday the 23rd of march to open an account and the lady that helped me said the POI was ok, while openinh the account the was a ducument she needed as my name has changed. so when i went back today i was told that my POI was not right. the only POi i have is a bank statement and its an online statement. going back to FNb and been on a queue and having to go back to capitec is BS as i"m at work and dont have the time to be going for a stamp at FNB.</p>