Bad service

<p>I transfered money to my sister on 15 Feb</p> <p>Using cellphone banking option 5 pay capitec client,My sister confirmed to me that she didn't receive the money we waited for about 48 hrs (2days ) just to see whether she would get the money or the money would be transfered back in2 my account </p> <p>Today I went to capitec in Rosebank to go find out what really happened </p> <p>I was told by one of their consultants that the money was transferred into someone else's account which was a wrong account I then went back to my sms which had the number of the person and the amount I'm sending the money to</p> <p>Which only to find out that the number was actually correct however the person I was transferring the money to had not received it</p> <p>Father more I was told there is someone who uses the same number as my sister</p> <p>Langa the consultant was very helpful she gives exceptional service it is not her fault </p> <p>However how does a big bank like this mess up with their clients account </p> <p>I'm disgusted at the fact that if this can happen then what more is happening with Capitec accounts</p> <p>I want my money otherwise I'm taking further action against this bank </p> <p>The consultant who spoke to Langa on the line was do quick to blame the service provider and say maybe my sister doesn't use her number that's y maybe the service provider decided to recycle it</p> <p>Funny enough Langa took an effort into calling that number just to make sure it is indeed my sisters number I mean she uses it everyday and at all times</p> <p>Capitec fix this Damn mess </p> <p> </p> <p> </p> <p> </p>