Bad service

<p>I lock a complaint this morning with capitec bank before 12. Stil nobody phoned me regarding the complaint. I was at kolonnade retail park and needed assisted to replace my grand mothers bank card. I phone the call center and the call center told me I can go and speak to a branch manager to send a consultant out to assist me because my grand mother broked her hip. So today I went to kolonnade retail branch where the branch manager did not wanted to see me then the second person in charges was send to me by the Manger unwilling to assist is it because I am white they refuse to help me. They told me I need to bring in my grandmother in how's hip is broken and need to arrange a ambulance to bring her to the branch. Are you going to pay the fees. I think if this is how you treat your old age customer I do not even wane think how you treat your younger customers.</p>