Bad service

<p>Hi there, I was in capitec strand with my 20 year old daughter. I have opened a account by them when my daughter was a minnor. when she turned 16 years old they had taken and update all vingerprints and id the branch sad everyting is upadate she will have full access to her account with out me being ther. well that was not true. my daugther need a 3 bank statement and they have refuse to give her one because the system sad I still had to be present and detail need to be update. I do understand all procedures has to befollowed. the consultants advise me I needed to full in n form but she needed my id and prove of adress. my daughter had her own prove of adress. after all the the touble getting everything together they sad they can nt help my daugter because my name stands on proof of adres and not my initials that is printeded in my id book, I sad it was not me that is changing upadating my details it is my daughter. the consultant was rude. manger was'nt any help at all. they are so strictly in the bank and don't help you at all. but you've got all access on the capitec app to get the detail. we printed the statement from the app. with out any problems. So any one have access to your account on the app. why don't they want to help you at the branch maybe they dont want to. I will not return. thinking of changing banks where customer service is important. </p> <p> </p> <p>Regards</p>