Bad Service

<p>I did shopping at Pick 'n Pay, Musgrave on Saturday 17 Dec. 2016 and paid by debit card. R619 was immediately debited from my account and the SMS notification confirmed it.</p> <p>I received another SMS at 6:30 this morning for the same amount debited from my account from the same store. I checked my statement and noticed that amount was debited, but only once according to my statement and four days later. Basically my account was debited twice, but only showed one transaction.</p> <p>I called the bank and a lady kept on arguing with me that all was in order and she didn't want to accept the fact that my account was debited twice. I received two SMS's confirming that, but only showed once on my statement. </p> <p>She promised that she would get her manager to call me, but never did.</p> <p>I was also embarrassed beyond words last Sunday when I had breakfast at a restaurant and my debit card wouldn't go through. I phoned the bank to complain and requested for a manager to call me back. That also never happened.</p> <p>Capitek bank has this bad habit of going off line frequently and leaving their clients with no access to their funds. </p> <p>I'm so angry I could go to the nearest branch and scream at every consultant!!!!!</p> <p>If you are a Capitek client, I would advise you to withdraw all your funds immediately and pay a little extra in fees with another bank that is more professional and reliable.</p>