kM
kgotso M

1 reviews | Active since Jul 2015

14 Nov 2016, 14:47

Bad Service

<p>it is not good on how i was treated at Capitec Centurion Mall by the guy called Thapelo today. i wanted to change Debit date from 25 every month to 31 Every Month. i gave him latest pay slip and he did not help me because i do not know my work telephone number. now your debit will bounce because your employee did not want to change it and my account will be in areas and that will **** my image also as a bad payer. when doing a Loan with capitec the cosultant do not even call your employer but when you want to pay them they asking for things you do not even know. they said they want proof so i tried to give them my pay slip. i do not think i will sue capitec again after what happened to me. last month the debit bounced because they said they want pay slip but now i have the pay slip but they do not want to help me.</p>

0
Replies (2)
Capitec Bank
Capitec Bank's reply15 Nov 2016, 08:06
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

kM
kgotso M's update15 Nov 2016, 08:24
Reviewer Update

will be waiting and i hope they wont say i must go back to the branch again because i do not think they will Allow me again. yesterday was the only time i had.