bad service

<p><span style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;">Good day</span><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><span style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;">I trust you are well</span><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><span style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;">I have a very serious problem with Capitec and whatever is going on on my</span><br style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;" /><span style="color: #000000; font-family: sans-serif; font-size: 12. ********** 907349px;">account .</span></p> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** ********** 2px;"><span style="font-size: 12. ********** 907349px;">At the beginning of this month there was something weird happening</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">on my account. I transferred money two times from one of my sub account</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">so when i checked the balance on my account it was zero so i thought maybe</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">there was a system error so i ignored it and thought it will appear later</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">and it didn't so in the morning i thought i should transfer another R200</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">which also didn't show it kept on saying my balance is zero. I then went</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">to a branch in Somerset Mall and the lady i was with tried to explain what</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">was going on but she was also and did not know to to tell me what is going</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">on in my account .So i decided to visit another branch in Somerset West</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">where i got to be assisted by a man who was clueless in what he was doing</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">so he then phoned someone from the Capitec call center who also was not</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">sure of what he explaining to me and my mother.</span><br style="font-size: 12. ********** 907349px;" /><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;"> I find it so strange that your consultant's that you hire are not as good as</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">you think when we ask them questions on our account's.So the last guy that</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">i spoke to called someone and and that person said that my account was on</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">a minus ( how can i be on a minus when dont have an overdraft facility) but she couldn't explain why it was on a minus because i always</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">check my account and the transactions that i make everyday.So she said she</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">going to give me R200 and the other one i will not get it ,so they later</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">transferred R200 and said that i owe Capitec R400 and something but it was</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">close to R500 ad something.She also couldn't explain why they only going to</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">give me R200 and that my account will no longer be on a minus if i pay the</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">outstanding balance. as far as i know i owe you guys nothing and i would</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">like this thing to be sorted out .This morning an amount of R124 .62 went</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">awol .I need this to be sorted out with immediate effect or i will close my</span><br style="font-size: 12. ********** 907349px;" /><span style="font-size: 12. ********** 907349px;">account and take it somewhere else.My number is ********** Linda Sapepa</span></div>