LL
Lilly L

1 reviews | Active since Sept 2016

05 Sept 2016, 14:52

Bad service

<p>Capitec has allowed SASA people to use their atm to access their money but if something happens they don't want to assist ,money was taken out from a SASA card and we went to report but when we got there they said the money is with the bank when we got to bara squar the lady who said is the manager there just said sorry we can't assist ,we tried explaining but she was not even interested in what we have to say.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2016, 15:09
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank