BM
Bonang M

1 reviews | Active since Jul 2016

19 Jul 2016, 12:16

Bad service

<p>On the 7th of July I went to Capitec bank at sun village next to sun city in the north west province,</p> <p>I went there to make a deposit, I wanted to deposit R270 and I was told to use the ATM , and I asked the gentleman there if the ATM will give me change of R30 as I was having R300, he told me that it won't give me back my change so I said to him let me deposit inside,</p> <p>He told me that there is no teller at the moment as the current teller is busy training to be a manager, so there s no one who could help me, so I had to run around to look for change so that I can be able to deposit at the ATM,</p> <p>I was so disappointed.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Jul 2016, 06:14
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Nondi Tsholoba will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank