SK
Sibongile K

1 reviews | Active since Jun 2016

27 Jun 2016, 13:25

Bad service

<p>Bad service from oarabile he is *********** and has no product knowledge. He didn't even have the decency to apologise.</p>

0
Replies (3)
Capitec Bank
Capitec Bank's reply28 Jun 2016, 06:49
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Candice Dawson will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply29 Jun 2016, 07:36
Official

Good day Sibongile Khumalo

I hereby confirm receipt of your complaint via Hello Peter. It is truly disappointing to learn of the circumstances under which your complaint has reached. Please accept my sincere apology for any inconvenience and frustration the matter may have caused you. Kindly refer to my response I sent you via email correspondence and if possible please provide me with your contact number so that I can arrange that the Branch or Regional manager makes contact with you.

I am committed to ensure that this issue is addressed and look forward to your reply.

Kind regards

Candice Dawson

Complaint management

SK
Sibongile K's update29 Jun 2016, 18:04
Reviewer Update

Thank you