Bad service

<p>I popped in at Vantage mall capitec bank branch round about 15H00. At front desk, it was an African vertically challenged guy with no sense of customer service whatsoever, named Phiwo, he asked of how could assist me, fair enough, I said I had an enquiry to increase my daily limit and add beneficiaries to my account, he pulled a receipt no.B116.. I went to teller 2, assisted by Chad, increased my limit,but could not help me with the other query, sent me back to Phiwo,who sent me straight back to the queue even though I pleaded that it was pathetic that I stand in a long queue whereas he sent me to the wrong teller, he continued giving me attitude saying I must queue or go to other branch... I stormed out, came back fuming with anger, went to Chad asked for branch manager, only then he offered to help, was disappointed at the level of service received, Phiwo should be at a back office, no smile, ********* and fumes of negative attitude, simply pathetic service</p>