bad service

<p>on the 21 april 2016 received my salary as soon as i got my salary i was meant to transfer to my sister via cellphone banking at tha amount of R1800 by my mistake i sent it to a complete stranger to follow morning i went to capitec vangate mall 22 April i laid a complaint and was assisted by lady named ASHURU she was very helpful they laid a complaint @ head office for me and the money was frozen and told to wait for seven days which i did after the seven days period no one made contact with me i was the one phoning the bank and headoffice every single day with no luck to me to go the police station to get an affidavit which i did i email it to them until today no one contacted me all im very dissapointed in capitec i would not advice anyone to bank with them they are useless when it comes to customer service and they service centre is very useless i am changing banks</p>