Bad service

I went to capitec in silver lakes wanted to open an account, had my ID and proof of residence on e-mail, I couldn't print my proof of res and asked one of the consultants to print it for me as there was no Internet cafe around, they arrogantly refused. I don't understand why you fail to assist customers when other banks are able to do so. Why is it such a big deal that you should print a proof of residence if I'm a prospective customer yet you don't go an extra mile for them? Very Shocked by your service.....