Bad service

Saturday I went to Capitec branch in Philippi to change my cellphone number, then on my way home from the bank I passed by the garage when I was about to pay I notice that I left my card with the consultant that was assisting me. I went back the bank was closed unfortunately then Monday morning I went there again to get my card and the consultant told me there card is not there and the other told me that they destroy the card if client left it in the bank however it was not even after 24 hours.

I emailed to capitec customer service and the matter was handed to the branch manager, She called me and I explained to Her what happened and She said she will get back to me before end of the day till now She hasn’t gotten back to me!