Bad Service

I went to Capitec at Boulders in Midrand to update my address because I have moved to a new address and needed to be complaint with their requirements. Firstly they ignore me and I was the only client in the bank , didn't have to stand in a queue because it was not busy, but I was ignored . Then I went to complain to get assistance , to make matters worse I showed them my rates and taxes statement and I was told because it had a (T) in the middle which clearly stands for UNIT is not acceptable . The statement had my initials and surname and I had my ID .Now what must one do to get good service . We do what this bank want us to do , only to be sent back like idiots . I am thinking of taking my services to Nedbank , which assisted me with the same rates and taxes statement without giving me problems .CAPITEC is going to lose a lot of customers if they continue doing this ....Irritated client .